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Return Policy
POLICIES
We want to make sure you are satisfied with your order. If you are unsatisfied, MEDICAL MONKS™ will gladly work with you to process your return.
There are two reasons for returns:
- Reason #1 – You no longer want the item(s) you purchased. In this case, we accept claims for returns within thirty (30) calendar days of the purchase date, subject to the return eligibility criteria (see below).
- Reason #2 – Item(s) you ordered are missing, damaged, defective, incorrect, or of the wrong quantity. In this case, return claims must be received within five (5) business days of receipt of order.
Return Shipping Liability
In the case of Reason #1 above, you are responsible for the cost of return shipping unless you use our self-initiated Returns Portal.
In the case of Reason #2 above, MEDICAL MONKS will pay for the cost of return shipping via a pre-paid shipping label. You must initiate your return by contacting our Customer Service team, see below for instructions.
Return Initiation Process
To initiate a return through our Customer Service team, please call 844-859-9400 and speak to a MEDICAL MONKS Customer Care Associate who will help you process your return. You can also use our LiveChat service. We will ask for your name, order number, and reason for return.
If your items are eligible for return, within 1-2 business days, MEDICAL MONKS will send you the following via regular mail or email:
- Return Authorization Document – Contains your return instructions and authorization information.
- Return Shipping Label – Only in the case of reason #2 mentioned above, we will send you a pre-paid FedEx/USPS return shipping label
Returns should be sent to our return warehouse location:
Returns – Medical Monks
4 Zesta Drive
Pittsburgh, PA 15205
4 Zesta Drive
Pittsburgh, PA 15205
In the cases where you are responsible for the return shipping (reason #1 mentioned above), and your item(s) exceed $75, we strongly recommend retaining tracking information or purchasing shipping insurance. In cases where a return is disputed, we may request proof of delivery.
Please do not attempt to return your item(s) to the manufacturer. If you send a return directly to the manufacturer you will not receive a return refund from MEDICAL MONKS.
Return Eligibility
All returned items must be in the original shipped condition in the original packaging – unopened, not used, no broken seals, no writings or markings on boxes containing items or on the items themselves, and all parts and accessories in original packaging.
Some items are not eligible for return and these items are considered final. These items include the following:
- Sale Items
- Special order items
- Custom items
Return Inspection and Approval
Once your return is received and the item(s) inspected, we will process the refund for all approved, returned items. You will receive an automated email when the refund is processed indicating the amount of the refund given.
In rare cases, it may be necessary for one of our Monks to reach out and discuss the returned items prior to approval and refund processing.
Associated Fees
Some returned items may require a restocking fee charged to the customer account. This includes items that are returned but have been opened, are not in original packaging, have been used, contain broken seals, contain writing on box or item, and/or parts and accessories are missing or not accounted for.
After inspection, MEDICAL MONKS reserves the right to refuse returns or offer partial refunds when returned product does not meet the criteria listed in “Return Eligibility”.
In the case of Reason #1, Medical Monks will only refund the value of the qualifying returned items.
In the case of Reason #2, Medical Monks will refund the value of the qualifying returned items and shipping cost.
Exchanges
We do not process exchanges.
When a Refund is Credited
Once we receive your returned item(s), please allow 7-10 business days for your refund to be processed and credit applied (if approved) to your credit card or original method of payment.
If you haven’t received a refund credit after this time period, please contact us at customercare@medicalmonks.com or call us: 844-859-9400
We will be able to tell you if we’ve initiated a refund and help resolve and issues. In rare cases, it may be necessary to contact your credit card company to locate missing credit.
