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Start My Return
Ready to start your Return?
Welcome to our step-by-step guide for Starting Your Return through our Returns Portal.
Step-By-Step Guide
Before You Start – Read through our Return Policy, and consider reading our FAQ located at the bottom of this page.
What You Need:
- Your Medical Monks order number (typically seven digits long and starts with a "9")
- The zip code the package was shipped to
- The ability to print your return label
NOTE - We will only accept returns through the Returns Portal if they fall under Reason #1 (products you no longer want or need). If you are experiencing package issues, such as receiving the wrong product or damaged product, we encourage you to speak with a representative at 844-859-9400 or through our LiveChat feature.
Step 1 - Enter your Medical Monks order number and the zip code the package was shipped to.
Step 2 - Select the item(s) and their quantity you wish to return.
Step 3 - Select the reason for return on each item. (Such as: Changed mind, ordered wrong item, other)
Step 4 - Click "Submit Request"
Congratulations! You have successfully completed your return request! Print out the pre-paid UPS Return label provided and tape it to your package. You can drop it off at your local UPS carrier location or schedule a pickup. You will be provided with a tracking number to watch your package on its way to our warehouse. Once it has been received, it will take 7-10 business days for your package to be inspected and a refund (if eligible) to be applied.
If you have any questions about your return, please contact a representative at 844-859-9400.
Helpful Tips / Tricks
We do not accept products outside of their unit of purchase. If the product is sold as a complete box, it must be returned as a complete box. We do not refund products that do not meet our return eligibility criteria. (Returns Policy)
We do not generate an estimated refund at the time of starting a return. Our Returns Department will determine the percentage of products that were returned and eligible for refunding. Please refer to our Returns Policy for further details on what products are eligible.
All returns have a 45 day expiration date, starting from the day after it has been shipped. If your order is past that window, you can contact a representative who can discuss your options.
Several products on our website are detailed as not eligible for a return. These items can range from devices, custom products, sale items, and machines. Products listed as such are final sale only.
We are not able to accept returns through the returns portal if your order was shipped in 2 or more shipments. If this is your case, you can contact a representative who will be able to assist you in returning your merchandise.
We strongly encourage that all return labels be printed off from a desktop or laptop computer. We cannot guarantee that a label downloaded to a mobile device will be able to be printed on your printer.
We do not accept Amazon returns through our Returns Portal. You must contact Amazon to start your return. If you face any issues, please contact one of our representatives at 844-859-9400. We will need your full Amazon order number and the name the order was placed under.
We currently only offer pre-paid UPS labels through our Returns Portal. If you would like to receive a label with either FedEx or USPS, please contact a representative at 844-859-9400.
